I don't know if anyone else is dealing with this but I went to Walmart and had to pick up a few things. So, while I was their to save gas I was going to do some ad matches.
Here is where the confusion sets in. I was told they don't honor preferred shopping card prices for specific items that are in a printed ad. When their policy simply states they do. I was also told by another cashier that you couldn't use coupons on ad matches? What in the world?
Why in the world all the confusion? It really aggravates me and you would think Walmart would be better organized in this. Come on! So, I walked out with out getting the items I was going to match. I then called their nice 1-800 customer service number and sent a email to cooperate office. Let's see if that helps them get things straight.
Maybe I should take a copy of their ad match policy in their store next time. But I really shouldn't have to as this is rediculous. Oh and whenever I use coupons now the cashier always has to run off and ask a CSM if they can use them. Come on they are manufactured coupons that come out of the paper. Please!
Walmart obivously needs some major help. If they keep this up they are going to lose a lot of business. Mostly because in our town you have to have the shopper loyalty card for almost all our grocery stores around.
I haven't tried yet using doing the price matching at our walmart, I'm sure I'd have the same problem, it doesn't ever seem like any cashier knows what they are doing and it takes forever to be checked out. I've waiting in a walmart line for almost 15 minutes watching my ice cream melt. Very frustrating.
ReplyDeleteHeather From and Mommy Only Has 2 Hands!